FAQS

1. What types of products does My Store offer?

NS Marine offers a wide range of top-selling products, including trendy clothing, stylish accessories, and innovative gadgets. With our unique value proposition of high-quality items at affordable prices, customers can stay fashionable and up-to-date without breaking the bank.

2. How long does it take to receive my order?

We strive to deliver your products within 3-4 days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

3. What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

4. How do I initiate a return?

To start a return, please contact us at nsmarine71@gmail.com. Our customer service team will guide you through the return process and provide you with a return shipping label and instructions on where to send your package.

5. Can I exchange an item?

Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. What if my item is damaged or defective?

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

7. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Please contact us if you have any questions or concerns about a specific item.

8. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

9. What if I have more questions?

If you have any further questions or need assistance, please feel free to contact us at nsmarine71@gmail.com. Our customer service team will be happy to help you.